Included With This Service
Browser + App + Hardware Content Delivery Solutions
Now your choice — Grace Digital® Link™* OR the YourBrandsRadio™ App using any macOS + iOS + Android + Windows device.
*Bluetooth + RCA audio output to external amplifier and/or speakers
Priority Support 7-Day Live Chat, Phone & Email Service
YBR support is and has always been one of a kind and without peer. Just ask any of our thousands of long-time customers. As we begin our second decade, we're very excited and proud to announce that we are kicking it up a notch and including our new Priority Support with all of our Music Subscription Plans, at no additional charge to you.
Priority Support is available 7 days a week, 365 days a year from 6am to 9pm Pacific! It includes and provides you with Phone or Email support with a real person, you choose what works best for you.
Most important of all, Priority Support includes our promise and guarantee that you always get a personal response from an actual human within 1 hour between 6am to 9pm Pacific - and often within minutes. Outside these hours, a member of our amazing support team will personally contact you to get you the help you need the following day
888-688-5962
helpdesk@yourbrandsradio.com
REQUEST PRIORITY SUPPORT NOW
Key Features & Specs
- Support Availability: 7 days/week, 365 days/year, 6am–9pm Pacific
- Response Time Guarantee: Personal reply from a real human within 1 hour (typical: minutes)
- Support Channels: Phone (888-688-5962) or email (helpdesk@yourbrandsradio.com)
- Included With: All YourBrandsRadio™ music subscription plans (ioStandard™, Foodservice Radio™, Healthcare Radio™, Hospitality Radio™, Retail Radio™, Spa Radio™, Memories Radio™, Praise Radio™)
- Staffed By: U.S.-based, experienced audio agency team (no outsourced or AI reps)
- Fast Setup: Support included instantly upon subscription activation
- Free With Every Plan: No additional charge required
Frequently Asked Questions
What is Priority Support and who provides it?
Priority Support is direct, fast-response customer service provided by YourBrandsRadio’s U.S.-based team—no call centers or bots—exclusively for all music subscription clients, ensuring a real person answers phone calls and emails every day of the year.
Is Priority Support available outside regular U.S. business hours?
Yes. Support is available from 6am to 9pm Pacific Time, seven days a week, 365 days per year. Outside these hours, messages are queued for priority handling as soon as the service window opens.
How quickly will I receive a response?
YourBrandsRadio™ guarantees a personal response from a real human within one hour during support hours—with most issues answered in just minutes.
What types of issues can be resolved using Priority Support?
Support covers technical problems, setup assistance, account questions, and troubleshooting for any YourBrandsRadio™ music subscription plan. Issues are resolved by audio agency experts familiar with commercial background music environments.
Is Priority Support included with custom-branded stations?
Yes. Both standard plans and custom-branded YourBrandsRadio™ stations include Priority Support at no additional cost.
How does Priority Support differ from typical competitor support?
Most competitors offer slow or email-only support; YourBrandsRadio™ delivers rapid, 1-hour-guaranteed, phone/email access to experienced professionals.
